FAQs
Can the provider be my primary care provider? Do they admit to any hospitals?
How does a phone follow-up work? Is it less expensive than a regular appointment
What conditions do you treat?
What if I don’t get my New Patient forms/records to you in advance of my appt?
What testing can I do that my insurance will pay for?
Will my provider speak to my primary care doctor?
Will you bill my insurance?
Do you think you can help me with my health problem?
What credit cards do you accept?
Are the providers at Oregon Optimal Health primary care physicians?
What does an initial consultation and other services cost?
How much does testing usually cost?
What can I expect at my first appointment?
Do the providers prescribe medicines?
Do you have a payment plan or sliding scale?
Can all the tests I need be done at the Oregon Optimal Health?
What do you test for? Do I have to do a lot of testing?
What do I need to bring to the appointment?
Will the provider examine me?
What if your location is not convenient to where I live?
Will my health insurance cover the expenses of my visit?
Do I have to see the provider in person for my medical consultation?
Do I need to do anything to prepare for the appointment?
Can I do my first appointment as a phone consult?
Do you take insurance?
Where are you located?
Where do I get the new Patient packet?
How often will I see the provider?
No, the providers do not admit to any hospitals, and do not take call for emergencies. We recommend that you maintain a relationship with a primary care provider.
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At the time of the phone scheduled appointment, you call our number, and speak to the provider by phone. The cost is the same whether you come in to the office or you’re appointment is handled by phone. Telephone consultations are generally not reimbursable by insurance.
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We treat many chronic conditions as well as health optimization and illness prevention.
Please review our section on conditions people often seek treatment for. It is not an exhaustive list of what is possible and available. Should you have further questions, please call us with your concern and we should be able to determine the likelihood of helping.
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The patient history is critical to your visit and should be returned ideally within 7 days or less, before your visit.
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Every insurance company has different policies and you should contact your insurance company for their policy. Most insurance companies will generally pay for: vitamin levels, hormone testing, thyroid levels and antibodies, celiac panel, celiac gene testing, blood count, iron evaluation, markers for inflammation, markers for risk factors for heart and vascular disease, insulin evaluation, urinalysis, complete chemistry panel, and many others when testing is associated with a disease or illness condition.
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Your medical information will not be shared with anyone else unless you direct us to. We will collaborate with your other health care providers if you give us permission to.
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If you have insurance and have signed an "Assignment of Benefits" statement for us, we will courtesy bill your primary insurance plan for you. (Medicare, Medicare Advantage Plans, Tricare and Medicaid programs excluded).
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We use an innovative 'systems' approach to assessing and treating your health care concerns. In essence, there is rarely one issue or solution to fully address within a system to bring health back into balance. Hence we explore multiple nodes of biochemical imbalances to address your problem. Perhaps you have experienced being examined by your provider, having blood tests done, x-rays or other diagnostic tests taken, only for your health care provider to report back that “all your tests are normal”. Yet, you and your provider know that you are not well. Linear thinking can address acute care issues but not those of a long term or insidious nature.
Most providers are trained to use only traditional diagnostic labs and tests geared to evaluate gross disturbances is your chemistry. Yet, many causes of illness do not manifest abnormalities in traditional testing. Traditional tests often do not uncover food allergies, hidden infections, environmental toxins, mold exposures, hormonal resistances, nutritional deficiencies or various metabolic imbalances. We use various specialty labs and functional tests from around the country and other parts of the world when necessary to clarify the origin of complex conditions and symptoms. If needed, we can genetically test for metabolic variances in individuals expressing signs of inadequate detoxification or accurate predictions of disease before clinically expressed and help plan treatment to overcome those issues. Uncovering the true root cause of conditions will go a long way toward bringing effective and safe solutions.
Trained in Functional and Anti-aging Restorative Medicine and utilizing the 'systems' approach, we can help prevent or reverse illness and improve recovery from many chronic and difficult to treat conditions. You can be assured that your problems will be evaluated and addressed from a scientific perspective. We are highly skilled in evaluating, assessing and treating chronic issues such as hormone imbalances, weight problems, digestive disorders, fibromyalgia, fatigue syndromes, autoimmune diseases, inflammatory conditions, mood and behavior disorders, memory problems, Parkinson’s disease and other chronic, complex conditions such as cancer.
Though not everything can be fully restored in this way, many people with diverse issues and problems find real benefit from our approach. We are often finding solutions and implementing successful treatments to individuals who have sought answers from some of the world's most famous tertiary care centers unsuccessfully. Problems that individuals frequently contact us for help are some of the following: unexplained or unrelenting fatigue, weight gain, nervous system deterioration disorders, mood disorders, energy loss, vascular and heart problems, cancer care, inflammation, arthritis, bone pain, digestive problems, sexual disorders, ongoing pain, cholesterol issues, bone health, diabetes, high blood pressure, stress management, cognitive/brain function, skin health, age related issues and complex endocrine related concerns.
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We accept MasterCard, Visa, Discover, and American Express. We also participate with Care Credit. We retain your credit card information on file to reserve your appointment with our office. At the time of service, at check out, you will be asked how you would like to pay for your visit. Payment can be made by cash, check, debit or credit card.
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The providers may have training in primary care but they do not provide acute care service. We will work with you as your consultant and coach in preventive, restorative, anti-aging, nutritional and functional medicine to help address the roots of chronic health problems and the solutions. We will confer with your primary care or specialty providers as you direct us to.
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An initial appointment typically costs $340 and frequently last 1.5-2 hours. Established patient charges range between $117 - $239. Procedures are priced very competitively. Generally, our fees are set close to, or below the fees allowable by many major insurance companies, which can mean lower out-of-pocket costs to you for covered services.
Discounted services are available for patients not requiring insurance billing.
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This varies tremendously depending on what tests are ordered. Some testing can be done at your local laboratory. Individual tests done at Oregon Optimal Health can range from $45 to upward of $650.
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First appointments often span 1.5-2 hours. During that time we will review your medical history, go over your current medication and supplement regimen, and develop a list of your current medical imbalances and a plan for testing and treatment. We will often invest a considerable amount of time counseling you about the issues and concerns you direct us to work with you on.
You will start your day by checking in and having your vital signs taken, including blood pressure, heart rate, waist and hip circumference, weight and height. During that visit you should have plenty of time to review all your concerns and develop a plan for your treatment. You will then have time with the staff, which could take between 15 minutes to one hour, depending on the testing, education and nutritional/supplemental intervention your provider orders.
After that you will check out, pay your bill, make a follow-up appointment, and ask any final questions that you have.
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Yes. They can, and do when appropriate.
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No. We do participate with Care Credit. Care Credit offers zero interest payment options for those who qualify.
Payment is required at time of service. If you have insurance we will bill it, but please be prepared to pay for your portion of charges at the time of service.
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Many tests can be performed at Oregon Optimal Health or at home. Some testing is done through conventional laboratories and others are only available through specialty Functional and Anti-Aging laboratories. During your medical consultation, we will discuss with you which tests are recommended and what the options are. We will review the testing procedures with you , instructions (ex. Fasting or non-fasting, etc.) and costs. Many of these are insurance reimbursable. Some testing can be performed at home with test kits to collect urine, saliva or stool. Others may require you to have blood drawn. In all cases, we will guide you in the process of the initial and follow-up testing.
When necessary, we may recommend certain tests that are not performed at our facility (i.e. hearts scans, cardiac stress tests, bone density, sleep studies, etc.) In those instances, we can provide you with an order that you can take to a facility near your home or we can schedule an appointment to have them done near our office.
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This is individualized and determined by you and your provider. We determine how much testing you may need and you decide when the plan is reviewed with you. Testing may be recommended to assess nutritional status including amino acids, fatty acids, oxidative stress, vitamin levels, mitochondrial function, food allergies, neurotransmitters and heavy metals. Many other tests are available, including genetic testing for a variety of conditions, hormone evaluations, bone health, gastrointestinal health, adrenal function, cardiovascular health, and many others.
While testing gives a more complete picture of your status, effective care can at times be implemented without it. Also available is a plan for testing in stages. You should not let this barrier to testing prevent you from seeing one of our providers.
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You should bring all your vitamins and medicines in their original containers if possible. Pertinent medical records are helpful, but if possible, these should be sent prior to the appointment (ideally 7 days in advance).
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Generally the majority of the appointment will consist of reviewing your medical concerns and developing a plan for care. Based upon your individual health concerns and need, a focused or extensive exam may be done.
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You only need to come to the office for the first visit. It is possible to make some of your follow up appointments by phone.
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Health insurance coverage varies from plan to plan. Your insurance plan is a contract between you, your employer and your insurance provider. Most services we provide are reimbursable but you will need to discuss the level of coverage and reimbursement ranges with your insurance plan representative. We are Out of Network/Non-Participating providers to all insurances.
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Yes, initial consultation in person is required. Follow-up appointments can be arranged by phone or in the office for similar costs.
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We recommend that you are well hydrated (some in-house testing requires good hydration to be accurate), and loose, comfortable clothing is also helpful. Previous labs and health records should be available.
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No. You are required to be seen in person to establish care.
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Yes. We are out of network providers (non-participating) for all insurance companies.
We do not participate with, or bill Medicare, Medicare Advantage Plans, Medicaid or Tricare/Military plans*.
If your insurance allows and accepts assignment of benefits, we can courtesy bill your primary insurance carrier for you. The requirement for payment in full at time of service may be waived, and you may only be required to pay your portion of applicable co-pay, co-insurance or deductible amounts at the time of service.
An estimate of insurance benefits and eligibility information obtained prior to your appointment is used to determine amounts due at time of service.
You are ultimately responsible for any and all charges.
It is important to remember that your insurance is a contract between you and your insurer. Although we file insurance claims as a courtesy to you, you are still responsible for payment of services regardless of the amount that your insurance pays. Balances are due within 45 days of the insurance billing date.
Please refer questions of reimbursement policy to your insurance company. Many of the services that we provide are reimbursable with traditional insurance plans and can also usually qualify for flex spending accounts, medical or health savings accounts, and IRS recognition for medical care deductions.
Interest free credit financing options are available for those who qualify.
* Discounted services are available for Medicare and other qualified individuals.
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Oregon Optimal Health is located in beautiful Eugene, OR, northwest of the Valley River Mall. Eugene is located on I-5 corridor and is 2 hours south of Portland by car. You can fly into either Eugene or Portland.
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We can email, fax, or mail a packet to you. You may request a packet by phone (541-762-1155) or email info@oregonoptimalhealth.com
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Follow up appointments will vary. They may be scheduled 2 – 6 weeks after your initial appointment. If you need additional laboratory testing we will generally schedule you to return after the results are in. After that, it depends on your particular situation and circumstances. Once your health is optimized an annual evaluation is ideal. If you are being seen for complex hormonal issues it can take up to 1 year to fully balance and heal. As life changes occur, our bodies rebalance.
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